Unplugged Digital and Mental Wellness Academy ("Unplugged," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL], enroll in our programs, use our mobile or web applications, or otherwise interact with our services (collectively, the "Services").
Because our mission centers on digital and mental wellness, we hold ourselves to a high standard of care with your personal information. We encourage you to read this policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Services.
2.1 Information you provide directly
- Account and enrolment information: Name, email address, phone number, mailing address, date of birth, username, and password when you create an account or register for a course, workshop, or coaching program.
- Payment information: Billing name, billing address, and payment card details. Payment card information is processed by our third-party payment processors (e.g., Stripe or PayPal) and is not stored on our servers.
- Wellness and program information: Responses to intake questionnaires, self-assessments, screen-time or digital habit surveys, journaling entries, goal-setting worksheets, and progress reflections you choose to submit as part of a program.
- Communications: Information you provide when you contact our support team, participate in community forums or group discussions, respond to surveys, or submit testimonials.
- Session information: Notes, recordings, or materials generated during coaching sessions, webinars, or workshops, where you have been notified and consented to any recording.
2.2 Information collected automatically
When you use our Services, we may automatically collect:
- Device and usage data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, links clicked, and referring URLs.
- Cookies and similar technologies: We use cookies, pixels, and local storage to operate the Services, remember your preferences, analyse usage, and (where permitted) measure marketing effectiveness. See Section 8 for details.
- Course activity data: Lesson completion, quiz results, login frequency, and engagement metrics used to track your progress and improve our curriculum.
2.3 Information from Third Parties
We may receive information about you from service providers (such as analytics or payment providers), from social media platforms if you interact with our official pages, or from a parent, guardian, employer, or school that enrolls you in a program (see Sections 6 and 7).
Some information you share with us — such as reflections on stress, anxiety, sleep, technology overuse, or emotional wellbeing — may be considered sensitive. We collect this information only when you voluntarily provide it as part of a program, and we use it solely to deliver and improve your program experience.
Important: Unplugged Digital and Mental Wellness Academy provides educational and coaching services. We are not a licensed healthcare provider, and our Services do not constitute medical or mental health treatment, diagnosis, or therapy. The information we collect is not protected health information under HIPAA, and our relationship with you is not a provider–patient relationship. If you are experiencing a mental health crisis, please contact a licensed professional or emergency services.
1. Provide, personalise, and administer our courses, coaching, workshops, and community features;
2 .Process enrolments, payments, refunds, and account management requests;
3. Track your progress and tailor program content and recommendations to your goals;
4. Communicate with you about your account, schedule changes, program updates, and customer support inquiries;
5. Send newsletters, wellness tips, and promotional communications (you may opt out at any time);
6. Analyse usage trends to improve our curriculum, website, and user experience;
7. Maintain the safety, security, and integrity of our Services, including detecting and preventing fraud or abuse;
8. Comply with legal obligations and enforce our Terms of Service;
9. Create aggregated, de-identified data for research and program evaluation, which cannot reasonably be used to identify you.
We do not use your wellness questionnaire responses or journaling content for advertising purposes.
- Service providers: With vendors who perform services on our behalf, such as web hosting, payment processing, email delivery, video conferencing, learning management platforms, and analytics. These providers are contractually obligated to protect your information and use it only to provide services to us.
- Coaches and facilitators: With the instructors or coaches assigned to your program, to the extent needed to deliver your sessions.
- Community features: Information you post in forums, group chats, or live sessions is visible to other participants. Please use discretion when sharing personal details in community spaces.
- Business transfers: In connection with a merger, acquisition, financing, or sale of assets, in which case we will require the successor to honour this policy or notify you of changes.
- Legal requirements: When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect the rights, safety, or property of Unplugged, our users, or others.
- With your consent: In any other case where you direct or authorise us to share your information (for example, a testimonial you approve for publication).
Portions of our Services may be designed for teens or offered through schools and families. Our practices for minors are as follows:
- We do not knowingly collect personal information from children under 13 without verifiable parental consent, consistent with the Children's Online Privacy Protection Act (COPPA).
- For participants aged 13–17, enrolment must be completed or authorised by a parent, guardian, or sponsoring school.
- Parents and guardians may review, correct, or request deletion of their child's information, and may withdraw consent at any time, by contacting us using the details in Section 13.
- We limit the information we collect from minors to what is reasonably necessary to provide the program.
If you believe a child has provided us personal information without appropriate consent, please contact us and we will promptly delete it.
If you participate in Unplugged through a school, employer, or other sponsoring organization, that organization may receive attendance records and aggregate program completion information. We do not share your individual wellness questionnaire responses, journal entries, or session content with your school or employer without your explicit consent, except where required by law.
- Strictly necessary cookies: Required for the Services to function, such as maintaining your login session.
- Preference cookies: Remember your settings, such as language or display preferences.
- Analytics cookies: Help us understand how visitors use our Services (e.g., Google Analytics or similar tools).
- Marketing cookies: Used only where permitted to measure the effectiveness of our campaigns.
You can control cookies through your browser settings and, where required by law, through our cookie consent banner. Disabling certain cookies may affect the functionality of the Services. We currently do not respond to "Do Not Track" browser signals, but we do honor legally recognized opt-out preference signals (such as the Global Privacy Control) where applicable law requires.
We retain personal information only as long as necessary to fulfil the purposes described in this policy:
- Account information: For the life of your account, plus a reasonable period afterward for record-keeping and legal compliance.
- Program and wellness content: For the duration of your enrolment; you may request deletion at any time, subject to legal retention requirements.
- Payment records: As required by tax and accounting laws
- Marketing data: Until you unsubscribe or object.
When information is no longer needed, we securely delete or de-identify it.
We implement administrative, technical, and physical safeguards designed to protect your information, including encryption of data in transit (TLS/HTTPS), access controls, secure hosting, and staff confidentiality obligations. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please use a strong, unique password and notify us immediately at [insert security contact email] if you suspect unauthorised access to your account.
Depending on where you live, you may have some or all of the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request that we delete your personal information, subject to legal exceptions.
- Portability: Request your information in a portable, machine-readable format.
- Opt out of marketing: Unsubscribe from promotional emails via the link in any message or by contacting us.
- Withdraw consent: Where processing is based on consent, withdraw it at any time.
- Non-discrimination: We will not deny you services or charge different rates for exercising your privacy rights.
If you are located in the EEA, UK, or Switzerland, we process your personal data on the following legal bases: performance of a contract (delivering your program), consent (marketing and sensitive wellness data), legitimate interests (improving and securing our Services), and legal obligation. You have the rights described above, plus the right to object to processing and the right to lodge a complaint with your local supervisory authority. Where we transfer data outside your region, we use appropriate safeguards such as Standard Contractual Clauses.
Our Services may contain links to third-party websites, apps, or resources (for example, meditation apps or research articles). We are not responsible for the privacy practices of those third parties, and this policy does not apply to them. We encourage you to review the privacy policies of any third-party services you use.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
We aim to respond to all privacy inquiries within 2 business days.
